Troubleshooting

The Screenshots page opens your saved projects.

1. Open Screenshots in the workspace navigation. Your projects is the saved-work area.
2. Choose Start from a template to open Choose a Template. Use categories, search and pagination inside that dialog.
3. Close the catalog to return to your projects. Create with AI and Blank canvas are separate starting options.

Find screenshots and templates →

Public preview access is different from the entitlement to edit or export a Pro collection.

1. Check the collection's Free or Pro label. Public collection previews do not require signup.
2. Use the Free filter for designs included with a free account. Saving and exporting still require an account.
3. Pro collections require paid Pro or higher access. Pro and Studio have no free trial; existing Pro trials keep access until their original end date. Buying tokens alone does not unlock them.
4. Famous apps opens official screenshots as read-only references.

Understand plans and tokens →

A browser draft or an unsaved new canvas is not yet a saved account project.

1. Keep the editor open and check the current account and saved status. A new project needs its first manual Save before later edits can autosave.
2. If a save failed, keep the draft open, resolve the visible error and retry the save.
3. In AI campaign review, use Save to account. If an account save is incomplete, use Recover account save before editing.
4. Open Screenshots and clear any project search. A copied project link requires the account that can access that saved project.

Save and reopen a project →

Canvas zoom changes your editing view; it does not change export dimensions.

1. Choose Fit screen beside the zoom percentage to bring the whole active artboard into view.
2. Select a layer and choose Selection to focus on it, or choose a zoom percentage from 5% to 200%.
3. Use the Pan tool or hold Space and drag. Ordinary scrolling pans; pinch or Ctrl/Command + scroll zooms.
4. Use a desktop or larger screen for the full canvas editor. Phone previews and AI review do not provide the complete desktop editing workflow.

Use device and zoom controls →

Native phones and independent detail crops have separate image sources.

1. Select the phone and use Change Screenshot to replace its sample UI.
2. Select each independent enlarged crop or other sample image and replace that source separately.
3. Use the selected phone's 3D / 2D control to change its presentation. Supported iPhones use the iPhone 16 Pro model; Android and iPad use their own 2D frames.
4. Check every artboard and exported device variant after replacement.

Replace sample content →

The editor needs the selected images, fonts and any required collection access to finish rendering.

1. Check the visible error and your sign-in status. Keep unsaved changes open and save them when possible.
2. Confirm access to any Pro source used in the project. Try rendering again after the account or connection issue is resolved.
3. If a particular source image still fails, replace that image from its original file and retry.
4. Inspect the completed ZIP rather than relying only on the canvas preview.

Export a campaign →

A lost response can happen after a generation has already completed.

1. Keep the current browser draft and sign in to the account that started the request.
2. Use Recover this generation to retrieve the same request before starting another one.
3. If an account save is incomplete, use Recover account save to finish storing the campaign.
4. Starting a new generation is a separate request and can use tokens. A recovered completed generation does not charge again.

Create and recover an AI campaign →

Translation requires source text, a supported target selection and enough tokens.

1. Check Billing & tokens and the exact quote beside the translation action.
2. Confirm the original language and that the selected source fields contain text.
3. Translate the intended fields and review the returned result before applying it.
4. Screenshot translation changes editable captions. Text inside uploaded screenshot images needs a localized image from your app.

Edit and review translations →

The update or saved draft changed after the content was prepared or reviewed.

1. Review the fields marked Source changed and compare their original text with the translations.
2. Save the current update and review any changes before marking translations as reviewed.
3. If Copy changes to drafts reports a conflict, reopen the latest saved version and reconcile the differences.
4. Do not send an older draft just because a newer save or copy action failed.

Copy reviewed changes to drafts →

Saving, copying to drafts, sending to the store and public availability are separate steps.

1. Save changes stores edits in the listing update.
2. Copy changes to drafts applies the reviewed text to AppDrift's saved listing and caption drafts.
3. Open version editor to review and explicitly send supported text changes to the connected store.
4. Use the screenshot editor for image export or upload. After a store send, inspect its result and the store's review/publication status.

Understand save, draft and store actions →

The store could not authorize the selected app or requested action.

1. Open the app's Settings → Store connection and read the specific error.
2. Check the app's store identity and that the connected credentials belong to the intended account.
3. For Apple, check the Issuer ID, Key ID and matching private key. For Google Play, check the service account and its access to the app.
4. Follow the relevant setup guide to review required access. Resolve the connection error before retrying a store write.

Choose a store setup guide →

Direct screenshot upload has account, saved-project and App Store Connect requirements.

1. Save the project and check that the account has eligible paid access.
2. Choose a connected iOS app with an editable store version. Confirm device and language selections in the upload dialog.
3. Read the upload job's success and error results before retrying: some selected sets may have completed.
4. Upload replaces the selected screenshot sets in the store draft. For Google Play, use Export and upload images manually in Play Console.

Check export and upload requirements →

A saved keyword needs eligible observations in the selected app and market.

1. Check the selected app, market and saved keyword list.
2. Allow tracking to collect observations; a fresh or unpublished app may not have a recorded rank.
3. Treat unavailable data as missing, not as rank zero or a performance loss.
4. For an A/B metadata comparison, record each phase yourself and inspect the available observations. AppDrift does not automatically switch store metadata.

Set up keyword tracking →

The comparison depends on a recorded store update, a public match and eligible report data.

1. Select the store update and check whether its text is visible in the chosen public storefront.
2. For connected Apple data, choose one eligible report and market. The comparison needs 14 complete days on each side of the first public match.
3. Check plan access and any report connection errors. Missing data remains unavailable.
4. Google Play public listing checks are available, but automatic before-and-after acquisition comparisons are not. Review supported downloaded reports in Store reports.

Understand store results →

Plan access and AI token balance are separate.

1. Open Billing & tokens to inspect your actual plan, trial status, token balance and usage.
2. An eligible new first-subscription trial grants the selected plan's features for seven days and brings the available token balance up to 50 once. If you already have 50 or more tokens, there is no top-up. Older trials keep their original terms. The full plan allowance arrives after payment.
3. Token packs provide AI capacity; they do not unlock Pro collections or other paid-plan features.
4. If a completed payment is missing from your account, contact support with the payment reference and time. Avoid repeating checkout just to retry delivery.

Understand plans and AI tokens →